Terms of service

  1. All our products are aftermarket, not genuine Original Equipment Manufacturer (OEM) products.

  2. They are produced to suit the specific vehicle but with changes made as required to improve design, coverage, manufacturing efficiency, and fitment. Accordingly the products may not be identical to the OEM but will be made to suit each individual model of vehicle.

  3. Returns and refunds are accepted according to the Fair Trade Practises Act, or at the discretion of ecoMats. No returns and refunds will be accepted for mats that are not in a merchantable condition.

  4. If an order is returned for a refund for any reason other than those stipulated in the Fair Trade Practises Act then the postage will be the responsibility of the Purchaser. The refunded amount will not include the Postage and Handling fee charged upon purchase or the cost of return postage.

  5. If an order is returned for an exchange for any reason other than those stipulated in the Fair Trade Practises Act then the postage will be the responsibility of the Purchaser. An additional postage fee will be charged to return the new item to the purchaser.

  6. Photo evidence of the problems may be required before a return will be accepted. It is the responsibility of the purchaser to provide adequate evidence of any problems before returning the product for a refund or exchange.

  7. Payments are to be made at the time of ordering.

  8. No orders will be processed until full payment has been received.

  9. All discounts are subject to change without notice. This is due to changes in stock availability, the shifting cost of materials for product, etc.